Terms & Conditions

Welcome to VastTrips

            These terms and conditions outline the rules and regulations for the use of VastTrips's website.

LOCATION 

VastTrips is located in Kingston , Jamaica. Mailing Address: Unit #19, 34 Lady Musgrave Road, Kingston 5, Jamaica

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use VastTrips's website if you do not accept all of the terms and conditions stated on this page.

PURPOSE

The purpose of this website is to help travelers in getting vacation rentals and tours. This includes determining the availability of properties/tours as well as making legitimate personal booking inquiries and payment transactions. The use of this website for any other purpose is strictly prohibited.

This website is offered to you upon your acceptance of these terms and conditions (collectively, the "Agreement"). When you access any aspect of this website you are bounded by the Agreement. It is recommended that you read all the terms and conditions. If you do not agree with any of the terms then you should not use this website. We reserve the right to modify these conditions without prior notice. It is advised that you return to this page periodically to see the updates. Updated terms are also displayed once you login.

SUMMARY OF AGREEMENT

1) VastTrips assist travelers in finding vacation rentals and tours. It is to be noted that we are not a travel agency nor do we own any of the listings. The listed properties and tours belong to owners from around the globe. All aspects of the transaction will be handled by the owners with the exception of payments, alterations and cancellations. 

2) As a Host, once you accept this Agreement you are obligated to provide accurate information about your listings at all times. You also give us the right to publish and use this information.

DEFINITIONS

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Jamaica. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

WEBSITE IS A VENUE AND WE ARE NOT A PARTY TO ANY TRANSACTIONS

We do not manage or own any of the listed vacation rentals. This website is solely for the purpose of vacation rental and tour services for travelers, property owners and tour providers. All users should read all information listed by the Hosts before making any reservation.

We do not take responsibility for the communications between the traveler and the Host. All aspects of the listing will be handled by the Host. This means that the accuracy of the listing, price as well as the quality is determined by the Host.

Please note that we assume no liability for legal compliance pertaining to listings on VastTrips. We are legally obligated to provide information about your listing in cases of governmental investigations.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these Terms of Use; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms that apply to the reservations you have made on their behalf, including all Supplier rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have a VastTrips account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

COOKIES

We employ the use of cookies. By using VastTrips's website you consent to the use of cookies in accordance with VastTrips’s privacy policy.Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

LICENSE

Unless otherwise stated, VastTrips and/or it’s licensors own the intellectual property rights for all material on VastTrips. All intellectual property rights are reserved. You may view and/or print pages from https://www.vasttrips.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:           

  • Sell, rent or sub-license material from https://www.vasttrips.com
  • Redistribute content from VastTrips (unless content is specifically made for redistribution).

The following organizations may link to our Web site without prior written approval: 

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Websites of other listed businesses
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,and charity fundraising groups which may not hyperlink to our Website.            

 PROHIBITED ACTIVITIES

The right to use this VasTrips.com extends to the uses in this Agreement. You agree not to:

The license to use the Website only extends to the uses expressly described herein. The content and information on this Website (including, but not limited to, price and availability of vacation rental properties and travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

(i) Copy, modify, reproduce, transfer, sell or resell any information products or services from this website;

(ii) Use this website to conduct fraudulent activities such as fake reservations.

(iii) Manage content of this website using any online robots or software unless given written permission.

(vii) Posting false, inaccurate or misleading feedback, ratings and reviews that may degrade the quality of the feedbacks;

(ix) post or transmit any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by this Agreement.

PRIVACY POLICY

VastTrips provide promotional emails. If you do not want to receive these types of emails, please click the opt out option. We also protect your account information. Only general information about account holders will be displayed by our website.

ACCOUNT TERMINATION

VastTrips has adopted a policy of terminating, in appropriate circumstances and at VastTrips' sole discretion, subscribers or account holders who are deemed to be repeat infringers. VastTrips may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

MODIFICATION OF THESE TERMS AND CONDITIONS

VastTrips reserves the right to change the terms, conditions, and notices under which this Web site is offered.

GUEST AND HOST REVIEWS

Only customers who have stayed at a Property or done a Tour will be invited by VastTrips to comment on their trip at the relevant places and to provide a score for certain aspects of their stay or may receive a rating request during their stay.

The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Host’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Host and (b) (wholly or partly) used and placed by VastTrips at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by VastTrips and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay and each review will only be available for a limited period of time (24 months) after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments). We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. VastTrips does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. VastTrips undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

VastTrips will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence
  • Mention of full names, personal attack towards the staff
  • Promoting illegal activities (e.g. drugs, prostitution)
  • Sites, emails and addresses, phone numbers, cc details
  • Politically sensitive comments

VastTrips is entitled to terminate its relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.

PRICES, CROSSED-OUT RATES

The prices as offered by the Hosts on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Tour prices are per person.

Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Hosts may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.

The Crossed-out rates indicate that there is a discount for that particular that day or for your selected dates.

CREDIT CARD PAYMENTS

A valid credit card is required in order to process bookings on our website. Some bookings can be processed without payment. These are considered as Booking Requests and require approval from the Host. Your credit card is charged once the host accepts the reservation.

Alter Trips can be submitted with and without payment for Property Listings and Airport Transfer Listings. Alter Trip requests made by the guest that quality for instant booking will process your credit card immediately. The requests that do not qualify will be sent as an alteration request for the host to approve.

GOVERNMENT ID VERIFICATION

A valid government ID is required for some listings on our website. This is an option configured by the host for each listing. All hosts are required to upload a government ID for verification.

Customers are given 1 month to upload new Government Issued IDs once their previously uploaded ID has expired. A notification will be sent to indicate that your ID is about to expire or has expired. One month after the expiration date, the customers and hosts will no longer be able to process a booking on the website. However, you will be given access to basic features such as send messages and view reservations.

COMMUNICATION

VastTrips facilitates the communication between Hosts and Guests using the messaging feature. This feature allows the user to see when persons are online and also when recipients have read messages. The listing page also indicates when Hosts are online and displays how long since their most recent activity within 24 hours.

NOTIFICATIONS

Notifications are sent to both hosts and guests. These range from inquiries to booking confirmation emails.

REFUND POLICY

Booking charges are Non-Refundable. All other refunds are issued under the following cases:

  1. Flexible Cancellation (See cancellation policy below)
  2. Relaxed Cancellation Policy (See cancellation policy below)
  3. Moderate Cancellation Policy (See cancellation policy below)
  4. Strict Cancellation Policy (See cancellation policy below)
  5. Property bookings cancelled by the host (100% refund)
  6. Bookings violating terms of service (100% refund) – conditionals Apply
  7. Misrepresentation of listings may warrant a refund pending further investigation.
  8. All refunds will be processed within 24 hours. However, it may take some time to be returned to the account. The processing time for each refund depends solely on the respective bank’s policies.
  9. The refund will only be returned using the same method by which payment was received.
  10.  All refunds will be made in United States of America currency only, unless your payment method is not denominated in United States of America currency, in which case the refund will be made in the equivalent United States of America currency calculated using the Bank’s exchange rate for the relevant date of transfer. VastTrips is not responsible for currency exchange rate fluctuations, delays or loss of refund in transit (mail, courier, telegraphic transfer or otherwise) as a result of incorrect information provided by you.
  11.  VastTrips may request further information or evidence to confirm that you are the person entitled to receive the refund or give a direction to pay the refund.
  12.  If the booking is cancelled by the host the guest will receive a full refund (100%) and the host will be charged a fee.
  13.  You agree that VastTrips may change this policy at any time and the policy to be used to determine whether you receive a refund will be the policy applicable at the time you give notice of cancellation or misrepresentation. For the latest policy please read the Terms & Conditions located on the VastTrips website.

CANCELLATION POLICY

A guest can cancel any booking up to 2 days prior to the booking date. The cancellation policy will dictate if the guest will be refunded.

Relaxed Cancellation

Guests will receive a full refund (minus booking fee) if they cancel at least 1 week before the start of their reservation.

Flexible Cancellation

Guests will receive a 50% refund if they cancel at least 30 days prior to the start of their reservation. Guests will receive a 25% refund if they cancel at least 14 days prior to the start of their reservation.

Strict Cancellation

Guests will receive a 50% refund if they cancel at least 30 days prior to the start of their reservation.

Moderate Cancellation

Guests will receive a 50% refund if they cancel at least 60 days prior to the start of their reservation. Guests will receive a 25% refund if they cancel at least 30 days prior to the start of their reservation.

Super Strict Cancellation

No refunds will be given for bookings cancelled by guests.

Property bookings cancelled by the host

Guests will receive a refund minus booking fees once the property booking is cancelled by the host. This overrides any of the cancellation policies stated above.

Bookings violating terms of service

Guests will receive a 100% refund if the violation was found to be done by the Host. Guests will receive a refund minus booking charges if the violation is found to be done by the guest (This excludes fraudulent cases, otherwise a 100% refund will be processed back to the card used for the booking).