TERMS AND CONDITIONS

Welcome to VastTrips

These terms and conditions outline the rules and regulations for the use of the VastTrips website.

 

UPDATES

Updated on February 10, 2020.

  1. Liabilities
  2. Disclaimer

 

LOCATION

VastTrips is located in Kingston, Jamaica. Our mailing address is:

Unit #19, 34 Lady Musgrave Road, Kingston 5, Jamaica

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use VastTrips's website if you do not accept all the terms and conditions stated on this page.

 

PURPOSE

The purpose of this website is to connect travelers with rental property owners/managers, tour operators, taxi service companies and event organizers. The VastTrips website facilitates the booking of these services offered by the listing managers: vacation rentals, tours, airport transfers and events. This also includes determining the availability as well as making legitimate personal booking inquiries and payment transactions. The use of this website for any other purpose is strictly prohibited.

This website is offered to you upon your acceptance of these terms and conditions (collectively, the "Agreement"). When you access any aspect of this website you are bounded by the Agreement. It is recommended that you read all the terms and conditions. If you do not agree with any of the terms, then you should not use this website. We reserve the right to modify these conditions without prior notice. The most recent Terms and Agreement will prevail in resolving any conflicts. It is advised that you return to this page periodically to see the updates. Updated terms are also displayed once logged in.

 

SUMMARY OF AGREEMENT

1) VastTrips assist travelers/guests in finding vacation rentals, tours, airport transfer services and events. It is to be noted that we are not a travel agency, nor do we own any of the listings. The listings belong to owners/managers from around the world. All aspects of the transaction will be handled by the Listing Manager except for payments, alterations and cancellations.

2) As a Listing Manager/Host, once you accept this Agreement you are obligated to provide accurate information about your listings. You also give us the right to publish and use this information.

 

DEFINITIONS

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “Customer”, “You”, “Your”, “Guest” and “Traveler” refers to you, the person accessing this website and accepting the Company’s terms and conditions. 

Listing Manager” and “Host” refers to you, the property owner, service operator for tours and airport transfers, marketer and event organizer listing on this website and accepting the Company’s terms and conditions.  “The Company”, “The Website” “Ourselves”, “We”, “Our” and “Us”, refers to our Company namely VastTrips. 

Party”, “Parties”, or “Us”, refers to both the Client and the Company, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner in accordance with and subject to, prevailing law of Jamaica. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

WEBSITE IS A VENUE AND WE ARE NOT A PARTY TO ANY TRANSACTIONS

We do not manage or own any of the listed services and properties. This website is solely for the purpose of booking vacation rentals, tour services, airport transfers and events provided by the Listing Managers. All users should carefully read the information listed by the Listing Managers before making a reservation.

We do not take responsibility for the communications between the Guest and the Host. All aspects of the listing will be handled by the Host. This means that the accuracy of the listing, price as well as the quality is determined by the Host.

Several Listings may require approval from VastTrips before it can be viewed by potential customers. These listings include Airport Transfers, Activities and Events.

Once approval is given, the Listing Manager will have access to adjust the listing. This review process ensures that all required documentations are submitted.

Please note that we assume no liability for legal compliance pertaining to listings on VastTrips. We are legally obligated to provide information about your listing in cases of governmental investigations.

 

DISCLAIMER

If you choose to use the VastTrips Website or Collective Content, you do so voluntarily and at your sole risk. The VastTrips Website and Collective Content is provided “as is”, without warranty of any kind, either express or implied.

You agree that some Activities, Events or other Host Services (Airport Transfers) may carry inherent risk, and by participating in such services, you choose to assume those risks voluntarily. 

You assume full responsibility for the choices you make before, during and after your decision to book a listing. If you are bringing a minor as an additional guest, you are solely responsible for the supervision of that minor throughout the duration of the trip/service and to the maximum extent permitted by law, you agree to release and hold harmless VastTrips from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during your trip/stay.

 

 INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to release, defend, indemnify, and hold VastTrips and its affiliates and subsidiaries, including but not limited to, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the VastTrips Website or any VastTrips Services, (iii) your interaction with any Member, stay at an Accommodation, participation in an Activity, Event or other Services, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, or (iv) your breach of any laws, regulations or third party rights.

 

LIABILITY

You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the VastTrips Platform and Collective Content, your publishing or booking of any Listing via the VastTrips Platform, your stay at any Accommodation, participation in any Activity or Event or use of any other Host Service or any other interaction you have with other Members whether in person or online remains with you. 

Neither VastTrips nor any other party involved in creating, producing, or delivering the VastTrips Website or Collective Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) from the use of or inability to use the VastTrips Platform or Collective Content, (iii) from any communications, interactions or meetings with other Members or other persons with whom you communicate, interact or meet with as a result of your use of the VastTrips Platform, or (iv) from your publishing or booking of a Listing, including the provision or use of a Listing’s Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not VastTrips has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these Terms of Use; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms that apply to the reservations you have made on their behalf, including all Host rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have a VastTrips account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Subject to your compliance with this Terms of Use, VastTrips grants to you a limited license to access and use this Website as described herein. VastTrips or its licensors or content providers retain full and complete title to the Content available on the Website, including all associated intellectual property rights, and provide this Content to you under a license that is revocable at any time in VastTrips’s sole discretion. You are solely responsible for compliance with any and all applicable laws, rules, regulations and local ordinances, including without limitation, necessary permits (collectively, “Regulations”) that may apply to your use of the Content or the Website, and VastTrips strictly prohibits any use of the Content or the Website that is non-compliant or in violation of these Terms of Use, including but not limited to: (i) any downloading, copying or other use of the Content (unless you own or have rights to the Content) or the Website for purposes competitive to VastTrips or for the benefit of another vendor or any third party (except as expressly permitted by the Website); (ii) any caching, unauthorized linking to the Website or the framing of any Content available on the Website; (iii) any modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any Content, products or services obtained from the Website that you do not have a right to make available (such as the intellectual property of another party); (iv) any uploading, posting or transmitting of any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer; (v) using any hardware or software intended to surreptitiously intercept or otherwise obtain any information (such as system data or personal information) from the Website (including, but not limited to the use of any “scraping” or other data mining techniques, robots or similar data gathering and extraction tools); or (vi) any action that imposes or may impose (in VastTrips’s sole discretion) an unreasonable or disproportionately large load on VastTrips’s infrastructure, or damage or interfere with the proper working of our infrastructure. VastTrips uses Google Maps Geocoding API. By using the Website, you agree to be bound by Google’s Terms of Service located at: https://www.google.com/intl/en/policies/terms/

You are responsible for obtaining access to the Website, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Website. You may not bypass any measures that have been implemented to prevent or restrict access to this Website. Any unauthorized access to the Website by you (including any such access or use that involves in any way an account you may establish on the Website or any device you may use to access the Website) shall terminate the permission or license granted to you by VastTrips. VastTrips reserves the right to refuse or cancel any registration for this Website, remove any person from the Website and prohibit any person from using the Website for any reason whatsoever, and to limit or terminate your access to or use of the Website at any time without notice. VastTrips neither warrants nor represents that your use of the Content available on this Website will not infringe rights of third parties not affiliated with VastTrips. Termination of your access or use will not waive or affect any other right or relief to which VastTrips may be entitled, at law or in equity.

VastTrips may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances VastTrips deems appropriate in its sole discretion. VastTrips also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. VastTrips will either not charge you or refund the charges for orders that we do not process or cancel.

 

YOUR SUBMISSIONS

Any creative or original materials or any other creative suggestions, text, software, music, sound, photographs, graphics, videos, messages, ideas, notes, drawings, concepts, marketing plans or other information that any user, whether individual or Vendor, submits to us by electronic mail or otherwise, will be treated in accordance with these Terms of Use and our Privacy Policy.

 

COOKIES

We employ the use of cookies. By using VastTrips's website you consent to the use of cookies in accordance with VastTrips’s privacy policy. Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

 

LICENSE

Unless otherwise stated, VastTrips and/or it’s licensors own the intellectual property rights for all material on VastTrips. All intellectual property rights are reserved. You may view and/or print pages from https://www.vasttrips.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Sell, rent or sub-license material from https://www.vasttrips.com
  • Redistribute content from VastTrips (unless content is specifically made for redistribution).

           

The following organizations may link to our Website without prior written approval:  

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Websites of other listed businesses
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

 

TRADEMARKS

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this Website are registered and unregistered trademarks of VastTrips and others. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Website without the written permission of VastTrips or such third party that may own the Trademarks displayed on this Website. Your misuse of the Trademarks displayed on this Website, or any other Content on this Website, except as provided herein, is strictly prohibited.

                                   

 PROHIBITED ACTIVITIES

The license to use the Website only extends to the uses expressly described herein. The content and information on this Website (including, but not limited to, price and availability of vacation rental properties and travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

(i) Copy, modify, reproduce, transfer, sell or resell any information products or services from this website;

(ii) Use this website to conduct fraudulent activities such as fake reservations.

(iii) Manage content of this website using any online robots or software unless given written permission.

(vii) Posting false, inaccurate or misleading feedback, ratings and reviews that may degrade the quality of the feedbacks;

(ix) post or transmit any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by this Agreement.

 

PRIVACY POLICY

VastTrips provide promotional emails. If you do not want to receive these types of emails, please click the opt out option. We also protect your account information. Only general information about account holders will be displayed by our website.

 

ACCOUNT TERMINATION

VastTrips has adopted a policy of terminating, in appropriate circumstances and at VastTrips' sole discretion, subscribers or account holders who are deemed to be repeat infringers. VastTrips may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

 

MODIFICATION OF THESE TERMS AND CONDITIONS

VastTrips reserves the right to change the terms, conditions, and notices under which this Web site is offered.

 

REGISTRATION ON THE WEBSITE

Registration requires you to (1) indicate agreement to these Terms of Use, (2) provide contact information and identification details, and (3) submit any other form of authentication required as part of the registration process, in VastTrips’s sole discretion. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. You will notify VastTrips immediately of any unauthorized use of your VastTrips account or the Website known to you, whether by you or a third party. You may cancel your VastTrips account at any time by contacting VastTrips customer support. VastTrips may terminate your account and refuse any and all current or future use of the Website or other services, or any portion thereof, (i) in order to comply with applicable Regulations, (ii) if you provide any information that VastTrips determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (iii) if VastTrips determines, in its sole discretion, that you are using your VastTrips account in a manner not permitted by these Terms of Use, or (4) in other circumstances, as VastTrips deems appropriate in its sole discretion.

 

PASSWORD

You will be required to set a password in connection with your use of this Website. You will be responsible to maintain the confidentiality of your password and account and will be solely responsible for all activities that occur under your password and account. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your login credentials, notify VastTrips immediately. VastTrips may assume that any communications we receive from your email or other address, or communications that are associated with your login credentials or your account on this Website, have been made by you unless we receive notice indicating otherwise.

 

GENERAL PROVISIONS

These Terms of Use constitute the entire agreement and understanding between you and VastTrips with respect to your use of the Website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. You may be subject to additional terms and conditions that are applicable to certain parts of the Website. If any portion of these Terms of Use are held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible and the remainder of the provisions shall remain in full force and effect. Any cause of action you may have with respect to your use of this website must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. These Terms of Use will be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflicts of law provisions. The failure of VastTrips to act with respect to a breach of these Terms of Use by you or others does not waive VastTrips’ right to act with respect to subsequent or similar breaches. VastTrips does not guarantee it will take action against all breaches of these Terms of Use. Except as otherwise expressly provided in these Terms of Use, there shall be no third-party beneficiaries to these Terms of Use. You may not assign these Terms of Use by operation of law or otherwise without the prior written consent of VastTrips, which may be withheld at VastTrips’ sole discretion. Any attempted assignment that does not comply with these Terms of Use shall be null and void. VastTrips may assign these Terms of Use, in whole or in part, to any third party in its sole discretion.

 

COMMUNICATION

When you use the Website or send emails to VastTrips, you are communicating with VastTrips electronically. You consent to receive electronically any communications related to your use of this Website. VastTrips will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from VastTrips intended for receipt shall be deemed delivered and effective when sent to the email address you provide on the Website.

 

GUEST AND HOST REVIEWS

Only customers who have stayed at a Property or done a Tour, Event or Airport Transfer will be invited by VastTrips to comment on their trip at the relevant places and to provide a score for certain aspects of their stay or may receive a rating request during their stay.

The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Host’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Host and (b) (wholly or partly) used and placed by VastTrips at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by VastTrips and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay. 

The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments). We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. VastTrips does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. VastTrips undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

VastTrips will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence
  • Mention of full names, personal attack towards the staff
  • Promoting illegal activities (e.g. drugs, prostitution)
  • Sites, emails and addresses, phone numbers, cc details
  • Politically sensitive comments

VastTrips is entitled to terminate its relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.

 

PRICES, CROSSED-OUT RATES

The prices as offered by the Hosts on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Tour prices are per person.

Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Hosts may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.

The Crossed-out rates indicate that there is a discount for that particular day or for your selected dates.

 

PURCHASES

Listing prices and concessionary rates are specified by the Listing Manager. The Listing Manager reserves the right to change prices and rates displayed on the Website. The booking price will be the price or rate of the ticket displayed at the time of checkout. All counteroffers should be directed to the Listing Manager using the website’s messaging tool. The Listing Manager will determine whether to accept or decline a counteroffer at their sole discretion.

 

CREDIT CARD PAYMENTS

A valid credit card is required in order to process bookings on our website. Some bookings can be processed without payment. These are considered as Booking Requests and require approval from the Host. Your credit card is charged once the host accepts the reservation.

Alter Trips can be submitted with and without payment for Property Listings and Airport Transfer Listings. Alter Trip requests made by the guest that quality for instant booking will process your credit card immediately. The requests that do not qualify will be sent as an alteration request for the host to approve.

 

GOVERNMENT ID VERIFICATION

A valid government ID is required for some listings on our website. This is an option configured by the host for each listing. All hosts are required to upload a government ID for verification.

Customers are given 1 month to upload new Government Issued IDs once their previously uploaded ID has expired. A notification will be sent to indicate that your ID is about to expire or has expired. One month after the expiration date, the customers and hosts will no longer be able to process a booking on the website. However, you will be given access to basic features such as send messages and view reservations.

 

COMMUNICATION

VastTrips facilitates the communication between Hosts and Guests using the messaging feature. This feature allows the user to see when persons are online and when recipients have read messages. The listing page also indicates when Hosts are online and displays how long since their most recent activity within 24 hours.

 

NOTIFICATIONS

Notifications are sent to both hosts and guests. These range from inquiries to booking confirmation emails.

 

REFUND POLICY

Booking charges are Non-Refundable. All other refunds are issued under the following cases:

  1. Flexible Cancellation (See cancellation policy below)
  2. Relaxed Cancellation Policy (See cancellation policy below)
  3. Moderate Cancellation Policy (See cancellation policy below)
  4. Strict Cancellation Policy (See cancellation policy below)
  5. Property bookings cancelled by the host (100% refund)
  6. Bookings violating terms of service (100% refund) – conditionals Apply
  7. Misrepresentation of listings may warrant a refund pending further investigation.
  8. All refunds will be processed within 24 hours. However, it may take some time to be returned to the account. The processing time for each refund depends solely on the respective bank’s policies.
  9. The refund will only be returned using the same method by which payment was received.
  10. All refunds will be made in United States of America currency only, unless your payment method is not denominated in United States of America currency, in which case the refund will be made in the equivalent United States of America currency calculated using the Bank’s exchange rate for the relevant date of transfer. VastTrips is not responsible for currency exchange rate fluctuations, delays or loss of refund in transit (mail, courier, telegraphic transfer or otherwise) as a result of incorrect information provided by you.
  11. VastTrips may request further information or evidence to confirm that you are the person entitled to receive the refund or give a direction to pay the refund.
  12. If the booking is cancelled by the host the guest will receive a full refund (100%) and the host will be charged a fee.
  13. You agree that VastTrips may change this policy at any time and the policy to be used to determine whether you receive a refund will be the policy applicable at the time you give notice of cancellation or misrepresentation. For the latest policy please read the Terms & Conditions located on the VastTrips website.

 

CANCELLATION POLICY

A guest can cancel any booking up to 2 days prior to the booking date. The cancellation policy will dictate if the guest will be refunded.

Grace Cancellation Period

Guests will receive a refund minus booking fees/charges if they cancel any booking up to 24 hours after making the booking and the cancellation is more than 7 days before the start date of the booking. Guest cancellations will incur a charge for guest cancellations if no booking fee was applied to the booking.

Relaxed Cancellation

Guests will receive a full refund (minus booking fee) if they cancel at least 1 week before the start of their reservation.

Flexible Cancellation

Guests will receive a 50% refund if they cancel at least 30 days prior to the start of their reservation. Guests will receive a 25% refund if they cancel at least 14 days prior to the start of their reservation.

Strict Cancellation

Guests will receive a 50% refund if they cancel at least 30 days prior to the start of their reservation.

Moderate Cancellation

Guests will receive a 50% refund if they cancel at least 60 days prior to the start of their reservation. Guests will receive a 25% refund if they cancel at least 30 days prior to the start of their reservation.

Super Strict Cancellation

No refunds will be given for bookings cancelled by guests.

Property bookings cancelled by the host

Guests will receive a full refund once the property booking is cancelled by the host. This overrides any of the cancellation policies stated above. Hosts will be charged a cancellation fee which is 5% of the booking total.

Bookings violating terms of service

Guests will receive a 100% refund if the violation was found to be done by the Host. Guests will receive a refund minus booking charges if the violation is found to be done by the guest (This excludes fraudulent cases, otherwise a 100% refund will be processed back to the card used for the booking). 

 

TRAVEL BOARD

VastTrips allows guest users to filter their search by several criteria including the destination desired and the affordability. This reduces the time and hassle of finding for the perfect listing for you. Hosts may also submit new offers based on listings that are within the guest user’s search area. The guest user is may choose to accept or decline any offer made by the host.

The Guest user can create a Travel Ad. A Travel Ad will remain open until one of the following conditions are met:

  1. the travel date has passed.
  2. the guest closes the Travel Ad.
  3. the guest accepts an offer.

 

If the guest accepts the Travel Ad it will be automatically closed, and the guest will now be able to book the listing that was chosen.

A Host can cancel an offer if it has not been booked by a guest. The offer expiry date is set by the Host. An offer will remain open until the offer date has expired.

VastTrips reserves the right to cancel any Travel Ad or Offer that falls in the following categories:

  1. Travel Ad or Offer uses offensive language
  2. Travel Ad is created for purposes other than to find affordable properties
  3. The Guest or Host attempts to send contact information without a confirmed booking
  4. Offers created to solicit other services to the guest offsite

 

 SECURITY DEPOSIT CLAIMS

In the event of damages to property, the claims feature allows the Host to claim a part of or in entirety, the security deposit on a listing. The Host has up to 3 days after a booking has ended to initiate a claim. The guest will be refunded four (4) days after the booking ends if there were no claims on the security deposit. Once a claim is submitted, the guest can review and decide whether to accept, counter, decline or escalate the claim to the Support Team.

Escalated claims require the intervention of the VastTrips Support Team. All escalated claims will be actioned within 3 business days. Once a claim is escalated, the final decision lies with the Support Team. The decision will be made based on all the evidence provided.

Escalated claims will be declined based on the following reasons:

  1. Insufficient evidence
  2. Fraud
  3. Misrepresentation

 

Claims can be escalated at any time as long as they have not expired. A claim expires 14 days after it has been created. If a case isn’t resolved/escalated before the claim expiry date, it will be closed automatically and the Guest will be refunded the entire Security Deposit. Hosts will not be able to re-open this case.

If a Guest submits a counteroffer, the Host has 3 days to provide a response. Once the Host and the Guest come to an agreement and accept the claim, the relevant payments will be made within 2 business days.

If you have any claim disputes, please contact us by sending an email to claims@vasttrips.com

 

PAYMENT PROTECTION POLICY

Our Payment Protection Policy (the “Policy”) to Guests covers listings booked on the VastTrips website with the payment protection logo. Payment Protection expires at 12 midnight local time on the day of check in for the listing booked. Payment Protection will not apply to any claims made after the check in day. Claims that are invalid under the Payment Protection Policy will be assessed by the VastTrips Resolution Unit. VastTrips reserves the right to update the Payment Protection Policy at any time. The revised policy will be displayed as a popup once the user logs into the website. The guest must accept the terms and conditions in the revised Payment Protection Policy to be eligible for any claims covered under the policy.

The requirements for reimbursement under this policy are defined below:

  1. Your claim is valid for Payment Protection;
  2. Your booking was paid in full on the VastTrips website;
  3. You took all appropriate steps to resolve the issue with the Host;
  4. You are the person who made the Booking on our website; 
  5. You comply with all other requirements under the Policy.

 

The “Coverage Limit” or maximum reimbursement under this Policy is the lower of:

  1. the total amount paid for your booking through the VastTrips website; and
  2. up to a maximum of $3,000 USD

You are not eligible for reimbursement under the Policy if you opened a case with PayPal in relation to dispute resolution or compensation for the booking, or you have requested a chargeback from your credit card company. If we have disbursed the payment to the Host before you made a claim, then you will not qualify for Payment Protection.

We will reimburse you for your losses up to the Coverage Limit, provided that You meet the claim requirements described above, and one or more of the following “Covered Circumstances” applies:

  1. Fraudulent Advertisement: The Host does not own or manage the Property/Tour/Event, or is not the authorized agent of the Property’s owner, or the Property is not legally permitted to be rented.
  2. Compromised Host: the personal email address of the Host or the Host’s account with us has been compromised by a fraudulent individual purporting to be the true Owner to induce you to pay.
  3. Inaccessible Property: You have paid for the Property/Tour/Event/Airport Transfer in compliance with the Terms of Service, and you have complied with the Host’s terms and conditions, but you have been denied entry as a result of intentional and wrongful conduct of the Host (which is deemed to include as a result of the Host’s bankruptcy, insolvency, or fraudulent activity), or the Property is not in fact for rent. You will not be covered for any delay in accessing the Property during the rental period. You must notify us of this condition no later than the first day of Your expected rental period.
  4. Misrepresented Property: the Property has Material Differences or Defects (as defined below) compared with the advertised Property, and: (i) You are unable to rent the Property as intended; (ii) You describe and provide photographic evidence of the Material Differences or Defects; and (iii) You notify the Host and us of this condition no later than the first day of Your rental period.

 

The meaning of “Material Differences or Defects” shall be determined at our sole discretion and, among other exceptions, it shall not cover cleanliness of the Property; minor differences in the location of the Property advertised and the actual location of the Property; the presence or availability of local attractions; or maintenance issues with amenities or services.

We will not provide any reimbursement for loss of funds due to circumstances that are not included in the Covered Circumstances. We will not cover losses in any of the following circumstances (which is not an exhaustive list):

  1. Any indirect losses; losses associated with travel arrangements, such as airfare or other transportation costs; opportunity losses; contractual losses; consequential losses; losses due to the weather or natural disasters; any losses other than the Qualifying Payment (subject to the Coverage Limit).
  2. If we or the Host offer you alternative accommodation in lieu of the Property, and You accept the alternative accommodation (which will be inferred if You stay at least one night at such alternative accommodation), You will not be able to claim, in respect of any sums paid, for the original Property.
  3. Any damage deposits or other funds paid to the Host using the Platform that are not returned due to damage.
  4. Any payments made in cash, by check, or wire transfer, or using any other type of payment service other than via the VastTrips website.
  5. If you have a close personal connection with the Host, for example, you are friends or members of the same family.
  6. Payments you make after we notify you that the Property listing is being used to commit fraud or has been removed from the Website.
  7. In relation to a Property with Material Differences or Defects, where You fail to notify us no later than the first day of your rental period and you do not vacate the Property by midnight local time on the day of check-in.

 

Inform Us of the problem no later than the first day of your rental period by telephone or email (wecare@vasttrips.com). 

If the issue is due to fraudulent activity, you must obtain a police crime reference number/case number in relation to such issue and email it with the request. 

We shall complete the reimbursement claim process in a reasonable time frame (generally within four weeks) and will keep You informed of any decisions or additional documentation required to process Your claim.

At our sole discretion, we shall make all decisions regarding claim and documentation requirements and eligibility under the Policy. Our decisions shall be final and binding on You.

 

CONTACT INFORMATION

If you have any questions or comments about these Terms of Use, please contact us by email at compliance@vasttrips.com