What is VastTrips Payment Protection?

Our Payment Protection policy is designed to give guests the utmost comfort and security when booking through the VastTrips website. We offer a full refund of your booking fee if:

• the property is substantially different and unsatisfactory due to material defects compared to what was advertised (misrepresentation). 
• you are unable to access the property after check in and before your checkout time.

Please note that you are covered up to a maximum of $3,000 USD paid through VastTrips website.

Payment Protection does not apply if your claim is based on the following:

• the property is not clean
• the location of the property is slightly different from the description
• inadequate or lack of local attractions
• inadequate or lack of amenities or services

To be covered under Payment Protection remember the following criteria:-

• Payment must be made through the VastTrips platform by credit/debit card. 
• You void your claim if you choose to stay at the property overnight.
• Only the person that made the booking can make a claim.
• Only properties booked with the Payment Protection logo are eligible for coverage.

For further information on your coverage under Payment Protection, please read our terms and conditions located at vasttrips.com/home/agreement/termsconditions. 

Our terms and conditions also outlines the requirements for making a claim. 

If you have a problem with your booking that does not fall under Payment Protection coverage, please report your concerns via email to wecare@vasttrips.com.